November 15, 2021 | 3 min read

Best Practices in Critical Supplier Recall Management

Jason Peters - VP, Consumer Affairs

Takata airbags are the largest recall in the history of the auto industry. Since the issue was first uncovered in 2013, 28 deaths and more than 400 injuries have been attributed to the faulty inflators which may malfunction and send shrapnel into the cabin. Over the past 8...   Read Full Story

October 14, 2021 | 5 min read

How to Adapt to Changes in Driver Behavior

Candy Boschard - Senior Product Manager

By now, we’re all well aware that COVID-19 impacted nearly every industry worldwide. One observable impact in the auto insurance industry has been that the number of car accidents, vehicle deaths, and roadside events have all changed significantly, as have driving behaviors.   Read Full Story

October 14, 2021 | 3 min read

Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

Kate Patty - Lead, Network Engagement

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support their customers at every stage of vehicle ownership, today introduced new conversational artificial intelligence (AI) tools and...   Read Full Story

October 13, 2021 | 3 min read

Why Do Background Checks Matter?

Peter Necheles - Chief Legal Officer

Background checks – a business’ way of verifying that an individual is who they say they are – are essential not only for workplace and consumer safety, but in ensuring your team is hiring the right talent. It is therefore critical to develop a program that delivers the insights...   Read Full Story

October 12, 2021 | 4 min read

Agero’s Mary Reese and Patrick Davis Named ‘Best Tech Manager’ in Boston, San Francisco

Kate Patty - Lead, Network Engagement

Tech in Motion Announces 2021 Timmys Regional Winners, Who Advance to North American Round   Read Full Story

September 27, 2021 | 4 min read

Creating Positive NPS Through Engagement

Frank Klemovitch - Senior Director, Product Management

Why NPS matters and how you can improve it NPS (Net Promoter Score) is often used as the gold standard metric for measuring customer experience. Rightfully so, as this metric strongly correlates to business growth. According to Bain Research, the NPS leader in a category outgrew...   Read Full Story

September 17, 2021 | 4 min read

Mobilizing around mobile: Increasing insurance app engagement

Chetan Ghai - Chief Commercial Officer

Discover the critical functions and best practices that result in winning app experiences.   Read Full Story

August 26, 2021 | 5 min read

The Roadside (Mis)Perception Problem: Why Only 1 in 3 Drivers Uses their Coverage to Resolve an Event

Eliahu Sussman – Director, Roadside Engagement

Every day, our team works with service providers, industry partners, and our clients to help more than 35,000 drivers get back on the road following roadside events. We are obsessed with roadside needs, solutions, logistics, data – all of it.   Read Full Story

August 23, 2021 | 4 min read

Managing Gig Economy Fleets

Tim Young - Vice President, Automotive Division

The nature of workforces and fleets has certainly evolved over time and today more than a third of workers in the US are part of the gig economy. The gig economy refers to the millions of workers who are employed full or part-time as independent contractors in everything from...   Read Full Story

August 19, 2021 | 5 min read

How to Enable Immediate Accident Response Using Telematics

Mubbin Rabbani - Senior Director of Product Management

Mobile telematics has been a hot topic for quite a few years, and the rapid technology adoption has been further accelerated by the COVID-19 pandemic. Early adopters in the insurance space have found interesting and compelling use cases for this technology, including new models...   Read Full Story