March 25, 2021 | 4 min read
Tim Chung - Business Leader, OEM Roadside
Customer experience plays a significant role in building brand loyalty for automotive. Market leaders in automotive brand loyalty are able to garner nearly a 60% repurchase rate according to a recent study by JD Power.
Read Full Story
February 18, 2021 | 4 min read
Kate Patty - Sr. Public Relations & Engagement Marketing Manager
Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience
Read Full Story
February 16, 2021 | 3 min read
Kate Patty - Sr. Public Relations & Engagement Marketing Manager
New digital platform optimizes customer experience, streamlines service provider selection and delivers greater reporting transparency
Read Full Story
February 2, 2021 | 4 min read
Kate Patty - Sr. Public Relations & Engagement Marketing Manager
Enhancements for Drivers Club members include mobile app-like experience, GPS-enabled service tracking and more; rich data and interactive dashboards help power Hagerty’s highly-regarded premium service for classic car enthusiasts
Read Full Story
February 2, 2021 | 3 min read
Henry Stroup - Senior Director of Client Services
Hagerty occupies a remarkable niche in the automotive world: the community of people who own collectible and classic cars. Unlike a daily driver or even many luxury vehicles, classic cars inspire owners to have a deep connection with their vehicles, from hands-on maintenance and...
Read Full Story
February 1, 2021 | 4 min read
Kate Patty - Sr. Public Relations & Engagement Marketing Manager
MEDFORD, Mass. – February 1, 2021 – Agero was presented with a Silver Stevie® Award in the “Most Valuable Response by a Customer Service Team” category in the 15th annual Stevie Awards for Sales & Customer Service for their approach to supporting front-line workers in 2020.
Read Full Story
January 27, 2021 | 6 min read
Jeannine Booton - VP, Corporate Marketing
How we didn't let the crisis go to waste.
Read Full Story
January 24, 2021 | 3 min read
Mathieu Pirio - Product Manager
At Agero, in order to best servicemillions of consumersevery year, we spend a lot of time and research staying on top of consumer trends. We have seen the preference for self-service continue to grow dramatically, year after year. Recognizing this shift, our team has been hard...
Read Full Story
January 19, 2021 | 3 min read
Judy Rodman - UX Design Manager
Roadside is inherently complex, often involving a wide range of players – intake agent, service dispatcher, service provider, follow-up customer support, and more – to quickly and effectively help a stranded customer. The most effective way to ensure a clean digital experience...
Read Full Story